Every new organization starts with a free trial, so you can try FieldPix with your real crew before paying anything. The trial length is shown in the app and on the Billing page. There are two kinds of trial. A trial with no payment method on file (the one every new company gets on the web and on Android): we don't charge you during it, and nothing renews into a paid plan unless you choose one. A free trial you start in the iPhone app with your Apple ID on file (the app's "Start free trial"): it becomes the plan you chose when the trial ends unless you cancel before then. The app shows the exact date before you start and reminds you two days before the first charge; cancel in your Apple ID's subscription settings at least 24 hours before the trial ends and nothing is charged.
Plans are billed in advance, weekly, monthly or yearly: Solo is $9.99 a week, $29.99 a month or $299.90 a year for one person, Starter is $14.99 a week, $49.99 a month or $499.90 a year for up to 5 team members, and Pro is $29.99 a week, $99.99 a month or $999.90 a year with unlimited team members. Plans bought in the iPhone app are billed by Apple at App Store prices (the yearly plans there are $299.99, $499.99 and $999.99). Applicable sales tax is added at checkout where required. There are no setup fees, per-photo fees or storage fees.
You can cancel at any time. Cancelling stops the next renewal; you keep full access until the end of the week, month or year you've paid for. We don't give partial refunds for the unused part of a week, month or year, except where the law requires it.
Changed your mind about a yearly plan? Cancel within 30 days of a yearly charge and email support@fieldpix.org, and we'll refund that charge in full; your access ends when the refund is made. After 30 days, a yearly charge isn't refunded and you keep access until the end of the year you've paid for.
We refund in full when something went wrong on our side: a duplicate charge, a charge after you cancelled, or a charge for a plan you didn't choose. Email support@fieldpix.org within 60 days of the charge and we'll fix it, usually within 5 business days. Refunds go back to the original payment method.
If we raise a price, we tell you in advance and the new price only applies from your next renewal, so you can cancel before it takes effect.
A subscription bought in the FieldPix iPhone or iPad app is billed by Apple, and Apple decides refunds for it. Request one at reportaproblem.apple.com. You manage or cancel an Apple subscription in your Apple ID's subscription settings, at least 24 hours before it renews.
Card and bank payments your clients make through FieldPix go to your own Stripe account; the sale is between you and your client. Your admins can refund a client payment from the project's Payments card. When a card or bank payment is refunded, FieldPix's 1% platform fee on it is refunded too; Stripe's own processing fee follows Stripe's terms. Cash, checks and other payments you record by hand carry no fee and are refunded outside FieldPix.
Questions about a charge? Email support@fieldpix.org with the email you sign in with and the date of the charge. FieldPix is operated by Los Gatos Taxi Innovators LLC, New York, USA.
This policy works together with the Terms of Service, Section 4.