Email support@fieldpix.org. We reply by email, usually within one business day. Tell us the email you sign in with and what happened; a screenshot helps.
New to FieldPix? Watch the how-to videos: short narrated clips that show every part of the app, about a minute each.
Billing and your subscription
- Update your card, switch plans or cancel: sign in at portal.fieldpix.org, open Billing and choose Manage subscription. Cancelling stops the next renewal; your team keeps access until the end of the period you've paid for.
- Subscribed in the iPhone or iPad app: Apple bills that subscription. Manage or cancel it in Settings → your name → Subscriptions, and ask Apple for a refund at reportaproblem.apple.com.
- A charge you don't recognize, or a refund: email us with the date and amount of the charge. The Refund Policy explains when we refund.
Paid a contractor through FieldPix?
A card payment made from a contractor's FieldPix payment link goes to that contractor's own Stripe account, and the sale is between you and them. For a refund or a question about the work, contact the contractor: their business name is on the payment page and on your receipt. If the payment page itself didn't work, email us and include the link.
Using FieldPix
- Can't sign in: tap Forgot password? on the sign-in screen, in the app or on the portal, and we'll email you a reset link.
- Photos waiting to upload: photos and videos stay on your phone until there's a signal, then upload by themselves. Profile shows anything still waiting, with Sync now.
- Someone can't join your team: Solo is just you, Starter covers 5 people, and Pro covers everyone who works for your business. An admin can switch plans from Billing. If your team moved to a smaller plan with more people than it covers, admins have 14 days to upgrade or remove people before new uploads pause.
- Delete your account: see how to delete your account and what happens to your data.